Vonage

OCTOBER 2, 2017

And with this wealth of data and the technology to support it, consumers often feel like there’s no excuse for getting it wrong. The rise of self-service has led to a generation happy to help themselves From self-checkouts to FAQ pages and call center IVR, consumers are more willing than before to try to solve their problems themselves.

Customer Expectations 435

Customer Expectations Omni-Channel Trends Self Service 435

Vonage

AUGUST 30, 2017

And with this wealth of data and the technology to support it, consumers often feel like there’s no excuse for getting it wrong. The rise of self-service has led to a generation happy to help themselves. The “always on” culture means customers expect 24/7 service (or as close as possible).

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

ijgolding

MARCH 22, 2017

This has forced the businesses to provide differentiation at various touch points of customer journey, especially customer support. In recent years, providing great customer experience has become the most important thing for businesses. Such is the importance of the good customer experience and support.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204