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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . ROI of Social Customer Service- Upcoming. • ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.

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50+ Customer Experience Statistics for 2020

ProProfs Chat

Customer Experience ROI Statistics. Customer Experience Through Social Media. Customer Experience & Engagement Statistics. Customer Experience & Retention Statistics. Customer Experience & Loyalty Statistics. Customer Experience & Satisfaction Statistics. Future of Customer Experience.

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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.