Vonage

OCTOBER 2, 2017

Social media is changing the definition of what’s “fast” We’re each connected to an instant feed of live updates, breaking news and messages. And with this wealth of data and the technology to support it, consumers often feel like there’s no excuse for getting it wrong. It was well and truly part of the deal of online shopping.

Customer Expectations 435

Customer Expectations Omni-Channel Trends Self Service 435

Vonage

AUGUST 30, 2017

Social media is changing the definition of what’s “fast”. And with this wealth of data and the technology to support it, consumers often feel like there’s no excuse for getting it wrong. The rise of self-service has led to a generation happy to help themselves. When e-commerce began, delivery costs were standard.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

Bold360

APRIL 12, 2021

As self-service tools improve, customer adoption is rising. . Customers who simply demand faster and better support have become much more open to self-service options. Self-service tools have become more widely utilized and also more user friendly, improving the customer experience (CX).

Self Service 52

Self Service Customer Engagement Trends Engagement 52