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4 ways to keep your contact center agents engaged

Calabrio

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Managing changing customer behavior. Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Provide them flexibility.

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4 ways to keep your contact center agents engaged

Calabrio

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Managing changing customer behavior. Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Provide them flexibility.

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article thumbnail

4 ways to keep your contact center agents engaged

Calabrio

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Managing changing customer behavior. Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Provide them flexibility.

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B2B Customer Journey Touchpoints CS Teams Need To Plan For

Totango

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer service.