UJET

DECEMBER 2, 2020

This means that companies are disappointing millions of customers and losing out on the opportunity to automate an increasing percentage of the inquiries they receive. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.

Omni-Channel 72

Omni-Channel Contact Center Self Service Virtual Agent 72

UJET

DECEMBER 2, 2020

This means that companies are disappointing millions of customers and losing out on the opportunity to automate an increasing percentage of the inquiries they receive. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.

Omni-Channel 56

Omni-Channel Contact Center Self Service Virtual Agent 56

Think Customers

OCTOBER 4, 2021

Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalized customer service. Let’s explore their differences to find the right fit for customer needs. But these two platforms aren’t interchangeable. What’s a chatbot?

Chatbots 52

Chatbots Self Service Contact Center Omni-Channel 52

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