Inbenta

JULY 5, 2021

How might inaccurate or irrelevant results affect your experience? For visitors to your web or e-commerce site, search results must be relevant and accurate. Customers hate hide-and-seek with information. Take, for example, a customer at a bank. Is that a positive customer experience? What happens then?

Self Service 64

Self Service Customer Experience e-support Knowledge Base 64

Tricia Morris

NOVEMBER 13, 2015

The latest figures from the National Retail Federation’s (NRF’s) Shop.org site project that holiday e-commerce sales in the U.S. retail e-commerce sales alone are expected to total as much as $105 billion of a projected $630.5 Will Your Brand Be on the Customer’s Naughty or Nice List? will rise between 6 and 8% this year.

Self Service 40

Self Service Customer Service e-support Retail 40

CSM Magazine

MAY 24, 2021

Thus, website design has a critical role in shaping your customer experience. For a brand that truly wants to craft a seamless online experience, every step of the customer journey matters. Yet people don’t limit their online activity strictly to the official sites of brands they support.

Social Media 52

Social Media e-support ROI Brands 52