Top 5 Customer Service & CX Articles for Week of October 2, 2023
ShepHyken
OCTOBER 1, 2023
The customer’s AHT includes hold time and time on the phone with the agent. So, if you look at the total AHT, it includes wait time, phone time, and task time. So, what better time to cultivate some customer loyalty so you can supercharge your sales towards the end of the year?
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