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Remove Customer Service Training Remove First Call Resolution Remove Wait Times Related Topics
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Customer Support Trends Every Business Needs to Know

Stella Connect

DECEMBER 15, 2021

Long wait times. Having to repeatedly call, email, chat, text, and even reach out via social media for help. It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. Impersonal interactions.

Trends 75
Trends Poor Customer Service Consumers Social Media 75
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The Top 4 Customer Service and Performance Management Trends to Look for in 2018

Stella Connect

JANUARY 25, 2018

Regardless of how your performance management program is structured, every coaching, QA, and customer service training session should advance the goal of creating brand, policy, and product experts (aka “brand superheroes” ) with the authority and confidence to resolve any customer issue.

Self Service 40
Self Service Trends Customer Service Contact Center 40
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