Best Practices for Meeting (and Exceeding) Customer Needs
Stella Connect
NOVEMBER 29, 2021
More than one third (35%) of US consumers and just under 3 in 10 UK consumers say they’re only willing to wait up to 5 minutes for customer service to respond. 2: Increasing First-Call Resolution Rate . 3: Collecting Real-Time Customer Feedback. Optimizing customer service training programs and performance.
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