Customer Service Strategies Customer Service Training Customers Rewards Programs 
ShepHyken
JANUARY 26, 2022
He was emailing everyone who is a member of the MyWalgreens rewards program. When’s the last time you or your company emailed or called a customer to thank them for their feedback and tell them the changes that were being made as a result of their suggestions? . You must let your customers know you are listening to them! .
ShepHyken
MAY 30, 2022
Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention. Here are three ways to adjust.
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