Customer Service Representative, Policies and Virtual Agent

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

We dive into a common self-service use case, explore Q&A interactions, and offer an automated approach using QnABot on AWS Solution built on Amazon Lex with Genesys Cloud. The solution discussed in this post enables customers to interact with a voice bot backed by a curated knowledge base in a natural and conversational manner.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

Are you Underestimating the Importance of a Customer Service Experience Improvement Plan?

Bold360

AUGUST 24, 2017

CEO Calvin McDonald believes this is a company-wide policy where all staff are empowered to be disruptive and make a difference. Using these Goals to Realize Customer Service Experience Improvement. CX is so much more than customer service. Providing a good customer service is definitely a part of CX.

Self Service

Self Service Customer Service Customer Experience Social Media

Customer Experience Update

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

Are you Underestimating the Importance of a Customer Service Experience Improvement Plan?

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