Customer Service Representative, Policies, Self Service and Virtual Agent

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

Are you Underestimating the Importance of a Customer Service Experience Improvement Plan?

Bold360

AUGUST 24, 2017

CEO Calvin McDonald believes this is a company-wide policy where all staff are empowered to be disruptive and make a difference. Using these Goals to Realize Customer Service Experience Improvement. CX is so much more than customer service. Providing a good customer service is definitely a part of CX.

Self Service

Self Service Customer Service Customer Experience Social Media

Customer Experience Update

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

Are you Underestimating the Importance of a Customer Service Experience Improvement Plan?

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