Customer Service Representative Loyalty ROI Virtual Agent 
TechSee
MARCH 7, 2022
In today’s digital-first and customer-centric world, fast response time and problem solving are at the core of customer demand. Offering the relevant and accessible support channel is a key driver to enhancing customer experience, loyalty, and retention. Self-service solutions save time and resources.
Tricia Morris
OCTOBER 28, 2015
Notes Microsoft general manager Bill Patterson in a new MyCustomer and Microsoft Self-Service Guide , “these organizations are a little forward leaning in terms of their willingness to reduce the barrier of information that needs to be held inside their corporate walls. Self-service development best practices. and how to measure ROI.
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