Customer Service Representative Customer Service Strategies Multi-Channel Social Media 
ShepHyken
MAY 6, 2022
He shares how you can improve your customer service strategy and team to take advantage of the benefits an exceptional customer service function has to offer. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.
Ecrion
OCTOBER 31, 2019
You know that there are some serious gaps in your current customer service strategy — and you’ve seen how those gaps have affected your business. Every year, companies lose over $60 billion thanks to poor customer service. What is Multichannel Customer Service? Faster Solutions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Call Center Pros
NOVEMBER 12, 2018
Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and the same rules… We are in times when customers are empowered. Offer multiple customer service channels.
LiveChat
OCTOBER 19, 2018
Social media has changed customer service forever and buyers are benefiting most. But this shift makes the jobs of customer service teams’ harder. They now face the daily challenge of managing social media customer service and meeting ever-growing customer expectations.
Expert insights. Personalized for you.
70 
Let's personalize your content