Customer Satisfaction Guest Experience Guidelines Net Promoter Score 
delighted
JANUARY 28, 2020
When it comes to sending Net Promoter Score (NPS) surveys, timing is everything. Selecting the precise time to solicit feedback from your customers can have a huge impact on both the quality and quantity of the responses you receive. If you send your NPS survey too early, your customers may not have a full story to tell.
Retently
SEPTEMBER 3, 2023
Although Airbnb’s post-stay survey isn’t necessarily exclusively a typical Net Promoter Score (NPS) survey, it’s rich with lessons. Our goal is to break down Airbnb’s survey and extract insights, learning from the experiences of the iconic startup giant, Airbnb.
Expert insights. Personalized for you.
44 
Let's personalize your content