Customer Satisfaction e-support Virtual Agent Wait Times 
NobelBiz
JANUARY 10, 2021
A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. Typically, contact centers would use a chatbot to increase sales or improve customer service via messaging services or boost their communication channel presence.
NobelBiz
FEBRUARY 21, 2023
This reduces call volume spikes and substantially increases customer satisfaction! Visual Interactive Voice Response is a simple yet effective website add-on that enables clients to arrange a callback from a contact center employee at a time of their choice. There is a need for a better infrastructure to support remote agents.
NobelBiz
FEBRUARY 15, 2023
This reduces call volume spikes and substantially increases customer satisfaction! Visual Interactive Voice Response is a simple yet effective website add-on that enables clients to arrange a callback from a contact center employee at a time of their choice. There is a need for a better infrastructure to support remote agents.
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