Customer Satisfaction Customer Service Strategies Customer Service Training NPS 
ShepHyken
FEBRUARY 20, 2024
It’s right out of my book I’ll Be Back: How to Get Customers To Come Back Again and Again. So, like the Time Well Spent question, ask yourself, “Is what I’m doing right now going to get the customer to come back the next time they need what we sell?” Connect with Shep on LinkedIn.
Stella Connect
NOVEMBER 29, 2021
More likely than not, it was a frustrating, time-consuming experience and not in line with today’s customer expectations. Nearly one in four—23% of US and 21% of UK—consumers say they would NOT be willing to reach out to a brand again if their customer service issue isn’t resolved on the first attempt. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MAY 16, 2022
He believes in NPS, CSAT, and others, as long as they are used correctly. He also believes it’s important to measure the touchpoints found in a customer journey map. Customers are complaining that service is worse than ever. The ACSI (American Customer Satisfaction Index) is at a low.
ShepHyken
AUGUST 15, 2018
This is a very simple question to use in a survey as a follow-up to the simple survey question, like the Net Promoter Score question (NPS). For those that may not be familiar with the NPS survey question, it is simply this: On a scale of zero to ten, what is the likelihood that you would recommend us to a friend, colleague or family member.
ShepHyken
JULY 17, 2017
Some of the most popular are customer satisfaction (or CSAT), Net Promoter Score (or NPS), and customer effort (occasionally abbreviated to CE but not often). My Comment: Have you ever wondered which method you should use to measure your customer service? NPS, CSAT or Customer Effort?
Expert insights. Personalized for you.
154 
Let's personalize your content