Customer relationships, Customer Service, Handbook and Loyalty Programs

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service

Customer Service Handbook Customer Satisfaction Loyalty

How Customer Onboarding Can Help Improve Loyalty

Joe Rawlinson

MAY 16, 2018

A recent study by Accenture found that over 90 percent of companies today have some kind of customer loyalty programs in place. Yet, over 71% of customers surveyed by the researchers said that these programs do not really engender loyalty. There are several ways this is done.

Loyalty

Loyalty Handbook Loyalty Programs Consulting

Customer Experience Update

40 Best Customer Service Books We’d Recommend to Support Operators

How Customer Onboarding Can Help Improve Loyalty

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