Customer Relationship Management First Call Resolution Poor Customer Service Study 
ProProfs Chat
DECEMBER 28, 2020
No First Call Resolution. Studies show that 67% of customer churn is avoided if the service request is fulfilled during the first interaction. First call resolution is important for your business. Offer Relevant Information as Customer Moves Across Channels.
ProProfs Chat
OCTOBER 13, 2020
What is First Contact Resolution? First-call resolution or first contact resolution (FCR) is defined as a contact center’s ability to resolve customer issues or address their needs the first time they call, with no follow-up required. A study suggests that. “77% Tweet this.
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