Customer Relationship Management, First Call Resolution, Healthcare and Wait Times

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. As a result, the company saw a 20% increase in customer satisfaction and a 10% reduction in call volume.

Strategy

Strategy Contact Center Average Handle Time First Call Resolution

5 KPIs You Can Improve By Integrating Your Contact Center and CRM

NICE inContact

OCTOBER 15, 2019

How well your team performs—and how their performance is measured by customers—directly impacts your performance rating and potentially your compensation. One powerful way is to integrate your customer relationship management (CRM) system and your contact center software. Want proof? Want proof?

Contact Center

Contact Center CRM Contact Center Software Self Service

Customer Experience Update

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

5 KPIs You Can Improve By Integrating Your Contact Center and CRM

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