UJET

OCTOBER 22, 2020

ByNext, and Instacart are using this simple focus on customer experience to drive big wins. Embraces Mobile as More Than a Channel. More than half of all ecommerce sales are expected to come from a mobile device by 2021. knew they needed to create an intuitive mobile customer service experience.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

ByNext, and Instacart are using this simple focus on customer experience to drive big wins. Embraces Mobile as More Than a Channel. More than half of all ecommerce sales are expected to come from a mobile device by 2021. knew they needed to create an intuitive mobile customer service experience.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more.

Software 104

Software Customer Engagement Engagement Omni-Channel 104