Customer Relationship Management Customer Service Representative Net Promoter Score Travel 
ViiBE Blog
AUGUST 11, 2021
Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. Today, customers want more options than simply calling a phone number.
delighted
APRIL 26, 2019
Think of the shopping, dining or travel experiences you enjoyed most. Every interaction between a customer and your brand defines the customer experience. CSAT, or customer satisfaction, is a metric that measures how satisfied customers are with your products and services. Net Promoter Score (NPS).
delighted
APRIL 26, 2019
Think of the shopping, dining or travel experiences you enjoyed most. Every interaction between a customer and your brand defines the customer experience. CSAT, or customer satisfaction, is a metric that measures how satisfied customers are with your products and services. Net Promoter Score (NPS).
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