How to Build the Employee Experience and Culture of Continuous Improvement with VP of CX & Loyalty at Hertz
Customer Bliss
JUNE 6, 2018
This is one of the many questions that Eric Smuda , VP of Customer Experience & Loyalty of Hertz car rental service had to ask when he joined the company to transform customer and employee experience. Eric knew that changes had to be integrated into the culture and employee experience.
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