Stella Connect

JANUARY 4, 2022

When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Keep it simple. Clarify expectations at all levels.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Keep it simple. Put things in context.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40