Remove Customer Experience Design Remove Effort Score Remove Handbook Remove Net Promoter Score
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Aimee Lucas has over 20 years of experience in improving service delivery and transforming customer experiences through employee engagement and customer-centric process improvement initiatives. She is now Chief Customer Officer at ClearAction Continuum. Currently working at Qualtrics as a Sr. LinkedIn : [link].