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Introduction to Customer Experience Design

Lumoa

The relationship between businesses and their customers is changing. As companies increasingly pivot towards providing online interactions, it’s essential for your business to keep the customer experience in mind. You can accomplish this feat by focusing on your customer experience design.

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What is the difference between User Experience (UX) and Customer Experience (CX)?

Truthlab

In order to understand the difference between User Experience (UX) and Customer Experience (CX), it is necessary to clearly define each concept. UX is concerned with how a person, or User , deals with, and responds to, a company’s product. Rates of abandonment. Accomplish a task without difficulty.