6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using
Myra Golden
NOVEMBER 15, 2016
The wasted time our agents spent stuck in conversations with irate customers meant other customers had to hold a long time. Longer wait times made holding customers frustrated and, in turn, more difficult to deal with. They didn’t know how to get the rambler or whiner to cut to the chase.
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