New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017
Calabrio
JANUARY 19, 2017
In 2017, the application and importance of analytics will continue to increase, and companies will use contact center analytics to gather information about employees, not just customers. Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers.
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