Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

ViiBE Blog

AUGUST 27, 2021

In retail, the meaning of CX can include things like interaction with the product itself, customer service, and the ease of doing business. CX has always been an essential factor in business through customer touchpoints like brick-and-mortar stores and retail staff. This feedback will suggest areas for improvement. .

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. I think most businesses know that they’ve got to offer multiple channels with which customers can interact with them. How brands should respond. “I

Self Service 40

Self Service Trends Customer Service Contact Center 40