Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet
Comm100
JANUARY 5, 2017
If you know that you need say no to a customer after following these steps, practice being empathetic but resolute in your response. Here is an example of how you might say no to a customer who is asking for a refund that you cannot give them: Hi Sheila，. Customer Service Supervisor. Customer Service Representative.
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