A Boring Customer Service Experience—That’s What Our Customers Want
ShepHyken
JULY 29, 2020
It is about being so focused on a consistent and predictable experience that we hear the same feedback over and over again. By the way, it can be any type of company from any industry—from retail to hospitality to manufacturing and beyond. The same thing happening over and over? Some might call that boring, but we all know it’s not.
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