Customer Confidence Customer Focused Customer Service Strategies Management 
ShepHyken
APRIL 25, 2018
For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. Well done Mr. Panera Manager!).
ShepHyken
JUNE 28, 2017
Jason Bradshaw, the Director of Customer Experience, shared his vision about Volkswagen Australia being recognized and known for their amazing customer service. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. How can thinking small propel you to greatness?
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