How Do You Know When It's Time to Redesign Your VoC Program?
CX Journey
MAY 17, 2017
Last month, I wrote about 20 tips to design better customer surveys. But what if you've been listening to customers for years? When was the last time you took a long, hard look at what you've been doing in terms of listening to customers in order to figure out if it's time for a redesign or a major overhaul?
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