Customer Change Customer Engagement Loyalty Loyalty Programs 
Michelli Experience
MARCH 2, 2016
Recently Starbucks announced a change in their highly regarded loyalty program and I heard both praise and deep criticism. Sadly, I felt very old because in 2004 the mere mention of a loyalty program at Starbucks was not well-received. That goes for both good and bad news!
Think Customers
NOVEMBER 3, 2020
We’re seeing customers change very rapidly and those things are all trends that we in the contact center are responding to. CS: When you talk about different modalities, what kind of channels do you have available for your customers? For example, our loyalty program that gives people fuel points was this huge thing.
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