Stella Connect

JANUARY 4, 2022

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Confident, enthusiastic agents are trained to take ownership of the service experience. Don’t overdo it. John Boccuzzi, Jr.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Exceptional Customer Service starts with hiring, training and empowering the right people. Don’t overdo it. John Boccuzzi, Jr.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Exceptional Customer Service starts with hiring, training and empowering the right people. Don’t overdo it. John Boccuzzi, Jr.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40