Maz Iqbal
DECEMBER 27, 2014
What would you do if you were truly customer-centric and committed to putting the right customer experience (of walking) in place? On the other hand some marketing folks – especially digital marketing folks – are using and abusing this fashionable label.
Maz Iqbal
NOVEMBER 28, 2017
Customer Obsession Is Fashionable I hear more and more Middles & Tops mention the importance/need for customer obsession. Something interesting happens when I ask the speaker what s/he means by, is pointing at, when s/he speaks of customer obsession. Silence … Continue reading "On Customer Obsession".
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