transcosmos Information Systems

JANUARY 5, 2017

Statistics on e-commerce business for 2017 and beyond remain strong. This is quite favorable, if not surprising, given the landscape of retail business. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. Customer Service for Your E-commerce Business.

e-support 87

e-support Customer Experience Social Media Policies 87

CSM Magazine

JANUARY 27, 2021

Providing a great customer experience has never been more important than it is today. Kyle Cox, CEO of Blindster, the nation’s largest online window treatment retailer leads the way. According to a McKinsey study, 70% of buying experiences are based on how the customer feels they are being treated.

Customer Satisfaction 52

Customer Satisfaction e-support Retail Policies 52

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • How Rackspace Creates the Next-Generation Customer Experience. • The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

ShepHyken

JULY 31, 2020

Co-browsing helps unlock a higher degree of information by combining real-time experience and human relationships to provide a personalized customer experience. In fact, co-browsing-aided support conversations are so successful that satisfaction ratings from a recent Forbes report reflected a high of 89.3%!

Customer Experience 109

Customer Experience Customer Service Net Promoter Score Self Service 109

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130