Customer Care, Customer Philosophy, Customers and Leadership

Timpson: Business Success Through Humanistic Leadership

Maz Iqbal

MARCH 6, 2015

Today, this organisation (and its leadership) is on my mind again. Case Studies Culture Customer Philosophy Customer-Centricity Employee Engagement Leadership / Change / Transformation Social customer care customer centricity employee engagement humanistic leadership leadership social'

Leadership

Leadership Case Study Customer Philosophy Customer Centricity

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Maz Iqbal

DECEMBER 22, 2014

I wish to distinguish between ‘caring about’ and ‘caring for’ Let’s start with the realm of Customer. Caring About Customers v Caring For The Customer. I am clear that folks in business care about customers. The answer is: No! When I encounter a Welcomer.

Leadership

Leadership Customer Philosophy Employee Engagement Loyalty

Customer Experience Update

Timpson: Business Success Through Humanistic Leadership

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

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