Customer Care, Customer Engagement, Customer Retention and Rewards Programs

10 Ways to Turn First-Time Buyers into Repeat Customers

CSM Magazine

JANUARY 2, 2023

Showing appreciation for customer service employees will motivate them to go the extra mile for customers and boost customer satisfaction. Simple gestures like recognizing customer care staff in team meetings or giving rewards for exemplary performance can make a huge difference on employee morale and productivity.

Rewards Programs

Rewards Programs Loyalty Customer Satisfaction Customers

Loyalty programs: should you issue your own points or miles?

Currency Alliance

APRIL 15, 2024

Many loyalty program members will now be accustomed to similar liquidity enhancements, such as exchanging your American Express Membership Rewards Points into Avios or Bonvoy. Remember, your loyalty goal is not to issue the maximum number of points, but for the maximum number of customers to see joining your program as worthwhile.

Loyalty Programs

Loyalty Programs Loyalty Airlines Banking

Customer Experience Update

10 Ways to Turn First-Time Buyers into Repeat Customers

Loyalty programs: should you issue your own points or miles?

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