ProProfs Chat

JULY 30, 2021

Consider these crucial statistics: Accenture survey shows that 66% of customers value transparency as one of the most attractive qualities in a brand. Stackla research brings forth the fact that 86% of customers look out for brand authenticity before they support a brand. b) E-Commerce Industry – AMAZON.

Brands 111

Brands Net Promoter Score Social Media e-support 111

ProProfs Chat

AUGUST 8, 2019

Understand this, big names of each sector have worked for years to build a loyal customer base. By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand. the best technology to reach customers before they do. And, how’s it done? Be Proactive.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Wendy Glavin. wendyglavin. Jess Tiffany.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40