CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Social Media 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

ProProfs Chat

JANUARY 29, 2020

Well, there was a time when companies relied on a single channel approach to connect and interact with customers. It’s multi-channel customer service that is becoming the new norm, given the scores of benefits it provides. Customer service is an ever-evolving space. Conclusion.

Multi-Channel 98

Multi-Channel Customer Service Social Media Self Service 98

Talkdesk

AUGUST 20, 2015

Modern customers expect a seamless customer service experience. They want answers, they want them now and they don’t want to invest too much effort in seeking them out. Customers are more demanding than ever and more willing to defect after a poor experience.

Loyalty 40

Loyalty Customer Experience Effort Score Call Center 40