InMoment XI

OCTOBER 31, 2023

Modern call centers not only handle inbound customer inquiries but also proactively reach out to customers through outbound communications. These centers are equipped with advanced technologies, including customer relationship management (CRM) software, predictive dialers, and analytics tools.

Call Center 260

Call Center Strategy Management First Call Resolution 260

NobelBiz

FEBRUARY 14, 2023

How can contact centers integrate customer data from various sources to achieve a complete view? There are several ways that contact centers can integrate customer data from various sources to achieve a complete view: Customer Relationship Management (CRM) systems: They can gather, store, and analyze customer data from multiple sources.

Contact Center 52

Contact Center Customer Journeys CRM Social Media 52

Call Experts

JULY 28, 2022

Outsourcing companies have the right tools and resources to respond to customer requests more quickly and accurately 24/7/365. . In addition, you can benefit from the integrations related to customer relationship management software and employee relationship management software offered by contact centers. .

Contact Center 52

Contact Center Call Center Knowledge Base Customer Satisfaction 52

ViiBE Blog

AUGUST 18, 2021

According to KPMG, 86% of loyal customers will recommend a brand to their social circle. Since repeat business brings in more revenue over time than single-visit customers, it’s crucial to retain a regular customer base. There are several ways to identify your customer’s expectations.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52