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Customer Intelligence: Why it is important for Customer Success?

CustomerSuccessBox

All of this contributes to bettering customer journeys and propelling the company’s future growth. Customer success and the role of Customer Intelligence. Customer intelligence may assist marketers in achieving a wide range of customer success objectives and activities.

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The Unique Role of CSMs

Totango

The role of a Customer Success Manager (CSM) is always important but it is especially critical during an economic downturn. As a CSM, you know your customers better than anyone. Monitoring and Optimizing Customer Health. Monitoring and Optimizing Customer Health. 3 Ways CSMs Impact Revenue and Growth.