Remove Customer Base Remove Customer Change Remove Customer relationships Remove Effort Score
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[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program

ChurnZero

It takes a lot off the plate of the Customer Success team that has to do repetitive training and onboarding. The community is a great resource for your customers because then it gets that self-service part. But those do take work and a little bit effort. Have a relationship that works well with you and the Marketing department.

article thumbnail

[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program

ChurnZero

It takes a lot off the plate of the Customer Success team that has to do repetitive training and onboarding. The community is a great resource for your customers because then it gets that self-service part. But those do take work and a little bit effort. Have a relationship that works well with you and the Marketing department.