Vonage

OCTOBER 2, 2017

We can post something on social media and get instant feedback from friends. And according to Global Web Index , 28% of time spent online is social networking. And with this wealth of data and the technology to support it, consumers often feel like there’s no excuse for getting it wrong.

Customer Expectations 435

Customer Expectations Omni-Channel Trends Self Service 435

Vonage

AUGUST 30, 2017

We can post something on social media and get instant feedback from friends. And according to Global Web Index , 28% of time spent online is social networking. And with this wealth of data and the technology to support it, consumers often feel like there’s no excuse for getting it wrong.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

Maru Group

JUNE 2, 2022

Consumers over 35 want an e-commerce platform that is vested in them now and in the long term. The pitfalls of third-party platforms Many companies had e-commerce facilities before the pandemic, but they often produced only a small portion of their sales. An important element of e-commerce is the collection of customer data.

e-support 83

e-support Customer Experience Retail Touchpoint 83

Kayako

MARCH 14, 2017

Warby Parker are just one of many brands in the fast-growing vCommerce space who are inciting incredible customer love as a result of their their dogged focus on delivering fantastic customer experiences – and reaping the rewards: their latest funding pegs them at an eye-watering $1.2 The shopping experience. billion valuation.

Brands 99

Brands Customer Experience Retail e-support 99