Myra Golden
APRIL 11, 2023
By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. Another common pitfall is focusing too much on cost reduction at the expense of customer service.
Stella Connect
JANUARY 4, 2022
If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Clarify expectations at all levels.
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Stella Connect
APRIL 17, 2018
If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Clarify expectations at all levels.
Stella Connect
APRIL 17, 2018
If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Clarify expectations at all levels.
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