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10 Simple Ways to Make Your Customer Service Team More Approachable and Relatable

CSM Magazine

Use Positive Language The language used by your customer service representatives has a significant impact on their approachability and relatability. By incorporating positive language into conversations with customers, your team can create a supportive environment that encourages better interactions.

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7 Proven Solutions to Address Customer Service Gaps

CSM Magazine

Communicate what people can expect from your products or services. Use improved communication to address issues before customers notice them. Foster a culture of continuous improvement within your company. Create a system that collects feedback regularly.