Course Guest Experience Measurement Wait Times 
Playvox
APRIL 14, 2022
While there are many quantitative metrics to measure, such as how long it takes to cook a dish or the average customer wait time, identifying those intangible qualities of customer service can be a little trickier. Don’t Make Guests Wait. Intraday Management.
NetBase
MARCH 2, 2020
Each day started with breakfast, of course. Nicki walked our audience through several examples connecting social conversations with changes in public opinions and beliefs as well as measuring the impact of the media narrative pulling through on social. Each stop offered different examples of this in action. First Stop: Charlotte.
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