Tales of Customer Experience: The Good, The Bad, And The Ugly?
Maz Iqbal
NOVEMBER 13, 2014
giffgaff, as a matter of course, sends extra SIMs to members. The starting point for customer-centricity is authentic care for one’s customers. In so doing, these folks will make it easy and enriching for customers to do business with that organisation. What a waste of my, the customer’s, time.
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