CX Accelerator

MARCH 28, 2018

Originally published on ICMI Blog Does your contact center resemble an episode of "The Walking Dead?" " Whether or not you've reached zombie apocalypse levels of engagement, all customer service leaders must be intentional to win the hearts and minds of our staff. The best game designs will leverage both in tandem.

Gamification 140

Gamification Contact Center Self Service Employee Engagement 140

transcosmos Information Systems

OCTOBER 22, 2015

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

ProProfs Chat

OCTOBER 25, 2021

For example, you can use ready-to-use templates for customer satisfaction surveys (CSAT), net promoter score surveys (NPS), employee engagement surveys, and more. . In addition to this, you can make your surveys more engaging and personalized by adding logos, scores, and polls. Pricing: 14-day free trial. c) HubSpot.

Software 98

Software Feedback Net Promoter Score Social Media 98